Frequently asked questions

Quick answers while we finish self-serve order tracking in your account area.

I imported media and reviews via OpenClaw — why are they not on the product page?

Storefront visibility requires the product to be published (status active). Draft products stay private: images, videos, variants, and reviews are hidden from anonymous visitors until you publish. Use the product.publish action or activate the product in admin.

Do you ship internationally?

Shipping zones and carriers are configured per fulfillment setup. See our shipping policy for the latest regions and time estimates.

What is your return window?

We target a simple 30-day return path on eligible orders. See the returns policy for exclusions and how to start a return.